Policies

Deposit Policy: A non-refundable deposit is required to secure a lesson booking. This deposit is always applied toward the total balance.
Payment Schedule: Payments are due on a weekly basis, with each week's payment due by Friday of that lesson week. Failure to pay on time may result in lesson cancellation.

Date Changes: Changes made within one week of the scheduled lesson will result in a 50% deposit retention. New lesson dates are subject to availability and may be scheduled at a later time than requested.
Missed Lessons: No refunds or makeups will be offered for missed lessons unless 24 hour advanced notice is given.
Weather & Sickness Rescheduling: If a lesson is canceled due to rain or illness, we offer the following options based on availability:

Adding extra time to a future lesson (if the schedule allows)
A makeup lesson on a Saturday morning (subject to availability)
A makeup lesson on a random weekday (subject to availability)
The first available date with a change in instructor (if needed, this is our last resort)

Instructor Changes: We do our best to maintain instructor consistency, but substitutions may be made if necessary.

Lessons will begin and end at the scheduled time. If a student arrives late, the lesson will still end at the originally scheduled time to avoid delays for other clients.

If a student does not show up for a scheduled lesson without 24 hours notice, the lesson will be forfeited, and no refund or rescheduling will be provided.

Swimmers must wear proper swim attire, including swim diapers for young children if necessary.